Hakvoort Group & Aufinity: The Path to the Digital Dealership

Challenge: Manual Reconciliation in the Payment Process
Before the introduction of Aufinity, payment processes were often associated with additional reconciliation efforts. Sales staff had to check with accounting to confirm whether payments had been received, and customers frequently settled invoices on-site at the dealership.

This led to waiting times during vehicle handovers or in service, while also tying up valuable resources in day-to-day operations. As transaction volumes increased, it became clear that existing processes needed to be made more efficient and transparent.

The Solution: Transparent and Digital Payment Processes
With Aufinity, the Hakvoort Group has digitalized its financial processes and integrated them more closely into daily operations. Today, customers receive digital payment requests and can settle invoices flexibly online.

For the dealership team, this primarily means greater transparency: payment statuses can be viewed at any time, payments are automatically confirmed, and the need for coordination between sales, service, and accounting is significantly reduced. In sales, it is immediately visible whether a payment has been received, enabling faster vehicle handovers, while accounting benefits from fully automated processes.

Result: More Efficient Processes Across the Entire Dealership
By digitalizing payment processes, numerous manual steps have been eliminated. In accounting in particular, time-consuming checks and reconciliations are no longer necessary, as payments are automatically processed and allocated.

“Aufinity has helped us become a digital dealership by eliminating inefficiencies in accounting. The manual accounting workload we used to deal with is now fully automated. Our accounting team can now focus on the truly relevant topics in day-to-day business.”

The new processes are also noticeable in sales and service: employees always have full visibility of payment statuses and can handle customer interactions more quickly and efficiently.

For customers, this means greater flexibility and shorter waiting times at the dealership — an important step toward a modern, digital customer experience.

Conclusion
With Aufinity, the Hakvoort Group has taken another step toward becoming a digital dealership. Payment processes are now more transparent, efficient, and largely automated, creating more capacity for day-to-day operations.

Interested in Aufinity? Let’s talk!
Would you also like to digitalize your payment processes, increase liquidity, and eliminate inefficiencies? Get in touch with us — we’ll support you on your journey to becoming a digital dealership.

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