AUTOINDUSTRIALE Mobility Group & Aufinity: Seamless payments instead of queues
To support such a complex structure, the group chose the Aufinity technology to digitize payments and transform financial management into a smooth and transparent process.
The challenge: eliminating waiting times and overcoming corporate “silos”.
Before the introduction of Aufinity, AUTOINDUSTRIALE faced challenges typical for large dealer groups:
• Queues at the cash registers: Especially in the evening hours, customers had to face long waiting time for payments, without the company being able to offer effective alternatives.
• Lack of communication between departments: Different departments often have been working in isolation (so-called “blinkers”), without a shared view of each other's issues.
• Manual processes: Managing collections and payment reminders required complex and less immediate coordination.
The solution: Aufinity as the engine of digital transformation
The integration of Aufinity's fintech technology has made it possible to centralize and automate the entire payment cycle. The platform, which integrates directly with dealer management software, has introduced omnichannel payment methods (such as instant transfers, cards, and PayPal), allowing customers to pay their bills flexibly, even remotely.
“With Aufinity, we have transformed our process into a truly efficient, streamlined, and transparent workflow, giving each department the right information to do their job well.” – Peter Oberkofler, Group Director of Finance & Administration.
The results: operational efficiency and high added value
The adoption of Aufinity has brought tangible benefits in three areas:
- Customer satisfaction: The elimination of physical queues at the cash registers has had a positive impact on customer satisfaction.
- Credit management (Debt Collection): The reminder process has been integrated and optimized, speeding up collections and improving the company's liquidity.
- Transparency and control: The front office and accounting departments now have a complete, real-time overview of daily collections across all facilities.
- Time optimization: An average saving of 20 minutes per transaction thanks to automatic payment allocation and a reduction of up to 70% in accounting reconciliation times.
Conclusion: a digital and transparent future
For AUTOINDUSTRIALE, the partnership with the Aufinity Group was not just a technological choice, but a paradigm shift towards autonomy, transparency, and control. As Managing Director Lukas Baumgartner pointed out, Aufinity offered an immediate solution to improve the customer and employee experience by eliminating operational friction.
Today, Aufinity Group, with a network of over 2,000 dealers in Europe and the support of investors such as PayPal Ventures, is the standard for Italian dealers who want to remain competitive in an increasingly digital-first market.
Interested in finding out how Aufinity can transform your dealership?
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